Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in  4 offices in Asia and Australia. Today, over 700 brands in five countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 5 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are sales professional that can bridge the gap between customer needs & our products by identifying.

Position Overview:

As a Business Development Manager, you will support our Market strategy for Mobikon clients i.e. restaurants by developing a comprehensive brand-building strategy and by identifying, negotiating, and closing new outlets/brands to further brand growth. When it comes to execution, you will be working with and influencing a wide range of cross-functional departments for example, Customer Success, Strategic & Partnerships, Digital Servicing teams etc.

You Will Own:

• As a Business Development Manager, you will play a key role in acquiring and engaging the right set of restaurants to use Mobikon products and help users and merchants derive maximum value from it.
• Maintain strong relationship with restaurant owners (Specifically Key Accounts of the regions) & advising them on issues related to the market and offering solutions on the same.
• Play an active role mapping, tracking, meeting and delivery of new accounts and identifying new opportunities for regions with focus on market penetration and revenue maximization.
• Establish sales objectives by forecasting and planning for the annual and quarterly business plan for the regions, Lay down the roadmap for new account acquisition and ensure its execution.
• Manage end-to-end client relationship including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.
• Develop a network of direct and indirect sales teams for generating leads and business.
• Establish new relationships, nurture existing relationship, train & pitch the product to the best fit for the customer.
• To prepare action plans individually for effective search of leads, prospects, and referrals.
• Study marketplace trends and changes taking place for implications on business.

You Will Have:

• People who come with 2-4 years of work experience.
• Someone who comes with a strong sense of initiative and personal leadership.
• Demonstrating the ability to function independently, and comfortably working in large multi-cultural teams.
• A person who is articulate, organized, detail-oriented, tech-savy and has the ability to multi-task.
• Comfortable with ambiguity and unpredictable work hours.
• Strong Customer Relationship Management, Networking and the ability to work with diverse teams.
• We are looking for someone with a strong understanding of the sales ecosystem.
• Excellent oral and written communication skills in English and Local language.
• Ability to travel extensively within the city.
• Very high ethical standards.

Key Skills: SQL Server DBA ,Lambda, IAM, API Gateway.

Who Are We?

Mobikon is a leading ‘AI-driven Consumer Engagement and Predictive Analytics SAAS’ platform to engage customers, gain insights, predict spending and buying patterns, and increase sales for the F&B industry. Its cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who are you?

You will join the core engineering team to design and develop database requirements for various web and mobile apps that are changing how restaurants run their business. This role requires a highly competent and highly motivated individual who wants to strengthen their technical abilities and grow their professional career. This also requires a high sense of ownership of the problems and requests assigned, a focus on managing and resolving issues, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes. Excellent debugging, time management skills, ability to prioritize and multi-task, ability to make timely decisions in alignment with the team is required.

Position Overview:

You will be responsible for maintaining the database on the AWS cloud including backup, high availability, performance tuning, security, capacity planning, monitoring critical events and documentation. Also, you need to develop strategies for future migrations to new database structures and preparations for applying big data analytics to existing data.

You Will Own:

• Manage SQL Server databases.
• Configure and maintain database servers and processes.
• Monitor system’s health and performance.
• Ensure high levels of performance, availability, sustainability, and security.
• Analyze, solve, and correct issues in real time.
• Provide suggestions for solutions.
• Refine and automate regular processes, track issues, and document changes
• Assist developers with query tuning and schema refinement.
• Provide support for critical production issues.
• Perform scheduled maintenance and support release deployment activities after hours.
• Ensure data replication between SQL Server and Elasticsearch.

You Have:

• 5 years of experience as a SQL Server DBA or similar role.
• 3 years of experience with Performance Tuning, optimization, backups, restores, and recovery models.
• 2 years of experience of High Availability (HA) and Disaster Recovery (DR) options for SQL Server.
• Sense of ownership and pride in your performance and its impact on the company’s success.
• Critical thinker and problem-solving skills.
• Team player.
• Good time-management skills.
• Great interpersonal and communication skills.
• Strong hands-on in services like EC2, EBS, RDS, VPC & networking concepts. Experience on Lambda, IAM, API Gateway, S3, DynamoDB, Route53, CloudFront, Load Balancers, AutoScaling, CloudWatch, CloudTrail will be added advantage.
• Must have experience on any NoSQL DB cluster(preferably Elasticsearch) configuration, administration and performance tuning. MCTS, MCITP, and/or MVP certifications a plus.

Key Skills: Database Design, Data Modelling, API and SQL queries.

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. Its cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are a software developer with a product mindset. You are passionate about solving hard problems while often face exciting, even daunting, challenges. You love innovating, are a self-learner with a hunger for knowledge. You are brimming with ideas and not shy about sharing and trying them out. You are driven by a passion to build awesome products that make a real difference.

Position Overview

You will join the core product team to design and develop Mobikon’s products that are changing how restaurants run their business. As part of a small team, you’ll be involved in the entire product lifecycle from conception to prototyping to development to launch. You will be part of building a platform for interacting with third-party partners by defining APIs, managing other toolkits. You’ll have the freedom to make key product decisions and be given significant product ownership. We believe in Agile, short release cycles, and quick iterations. Like all good startups, we work hard and move fast in organized chaos; but you’ll have fun and have a big influence on the success of the company.

You Will Own

• Write clean and maintainable backend code in Go and Scala.
• Develop automated unit and functional tests.
• Help design and architect scalable, reliable and secure web services.
• Work with third-party partners to design and develop outbound/inbound integrations.
• Research and develop new approaches to problems.
• Take start-to-finish technical ownership of features and/or applications from inception to delivery.
• Be a positive role model and mentor for junior developers in all areas of code quality.
• Do what it takes to get things done (pick up new technologies; work with front-end technologies as and when required).

You Have

• Degree in computer science or equivalent.
• A solid foundation in computer science, with strong competencies in data structures, algorithms, analysis, and software design and excellent problem-solving skills.
• 0-3 years experience of building web applications with any high-level language.
• Experience designing RESTful APIs.
• Skilled in a variety of Data Stores, Database Design, Data Modelling and SQL queries.
• Experience working with services on AWS and GCP is a plus.
• Passion for code quality and automation is a big plus.
• Have strong troubleshooting skills and attention to detail.
• Strong written and oral communication skills, ability to multitask, establish priorities and meet tight deadlines.
• Fast learner; independent and self-teaching.
• Team player – ability to work cooperatively with the other engineers.

Key Skills

JavaScript/jQuery, CSS, HTML, JavaScript Frameworks, Testing/Debugging

Who Are We?

Mobikon is a leading ‘AI-driven Consumer Engagement and Predictive Analytics SAAS’ platform to engage customers, gain insights, predict spending and buying patterns, and increase sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 7 countries and has powered more than 5 million in-store reviews.

Who are you?

You will join the core product team to design and develop Mobikon’s web and mobile apps that are changing how restaurants run their business. As part of a small team, you’ll be involved in the entire product lifecycle from conception to prototyping to development to launch. You’ll have the freedom to make key product decisions and be given significant product ownership. We believe in Agile, short release cycles and quick iterations. Like all good start ups, we work hard and move fast in an organized chaos; but you’ll have fun and have a big influence on the success of the company.

We are solving hard problems and you will often face exciting, even daunting, challenges. There’s A LOT of room for cool innovation in our space and we love to work with people who are brimming with ideas and not shy about sharing them. We look for people who are driven by a passion to build awesome products that delight our users.

You Will Own:

• Specialize in building elegant and responsive front end user interfaces for Mobikon’s web and hybrid mobile apps.
• Write cross-browser and cross-device code
• Define and communicate best practices for front end engineering, including CSS framework, coding conventions etc.
• Work with design team to help design the user experience

You Have:

• Degree in computer science or equivalent from a top university.
• 3+ years of web front end development experience
• Excellent problem-solving and communication skills
• Deep expertise in JavaScript, HTML & CSS3
• Experience in JS MVC(AngularJS, Backbone, Knockout etc.), jQuery, AJAX & CSS framework (Less, Sass, Bootstrap etc.)
• Familiarity with web standards and information architecture
• UI design skills or at least good eye for UI design

Key Skills

JavaScript/jQuery,CSS, HTML, JavaScript Frameworks, Testing/Debugging

Who Are We?

Mobikon is a leading ‘AI-driven Consumer Engagement and Predictive Analytics SAAS’ platform to engage customers, gain insights, predict spending and buying patterns, and increase sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Position Overview

You are a software developer with a product mindset. You are passionate about solving hard problems while often face exciting, even daunting, challenges. You love innovating, are a self-learner with a hunger for knowledge. You are brimming with ideas and not shy about sharing and trying them out. You are driven by a passion to build awesome products that make a real difference.

Who are you?

You will join the core product team to design and develop Mobikon’s web and mobile apps that are changing how restaurants run their business. As part of a small team, you’ll be involved in the entire product lifecycle from conception to prototyping to development to launch. You’ll have the freedom to make key product decisions and be given significant product ownership. We believe in Agile, short release cycles and quick iterations. Like all good start ups, we work hard and move fast in an organized chaos; but you’ll have fun and have a big influence on the success of the company.

We are solving hard problems and you will often face exciting, even daunting, challenges. There’s A LOT of room for cool innovation in our space and we love to work with people who are brimming with ideas and not shy about sharing them. We look for people who are driven by a passion to build awesome products that delight our users.

You Will Own

• Specialize in building elegant and responsive front end user interfaces for Mobikon’s web and hybrid mobile apps.
• Write cross-browser and cross-device code
• Define and communicate best practices for front end engineering, including CSS framework, coding conventions etc.
• Work with design team to help design the user experience

You Have

• Degree in computer science or equivalent from a top university.
• 0-3 years of web front end development experience
• Excellent problem-solving and communication skills
• Deep expertise in JavaScript, HTML & CSS3
• Experience in JS MVC (AngularJS, Backbone, Knockout etc.), jQuery, AJAX &CSS framework (Less, Sass, Bootstrap etc.)
• Familiarity with web standards and information architecture
• UI design skills or at least good eye for UI design

Key Skills: Troubleshooting, Analytical, Ticketing system, Interpersonal and Communication Skills, Documentation.

Who Are We?
Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

Handling the support function by resolving issues and queries, identifying loopholes and ensuring queries are resolved within set SLAs.

Position Overview:

• Good understanding of Technical Support function.
• Ability to drive Organization Goals & KPIs (C-SAT, SLA, FCR/FRT, Quality) with exceptional, problem-solving skills and product & functional/domain knowledge
• Ensure 100% Adherence for First Response and Issue Resolution via constant monitoring (manual or automated) of the ITSM ticketing tool and associated investigation and customer communication
• Good understanding on Incident Management best practices.
• Adhere to Incident Management SLAs
• Be at the front end of customer escalations.
• Liaising with Internal functions including Product Management, Engineering, Implementation & Account Management teams.
• Ensure process adherence and contribute to process improvements.
• Be the Advocate for Customer end-user facing the issue and ensure the best possible support and resolution is provided to the customer
• Understand the need and importance of having customer at the core of everything we do.
• Be customer centric and promote that culture within the team.
• Constant upkeep of knowledge and proficiency for self, in all Mobikon Products and associated functionalities, known bugs and work-arounds as well as soft-skills

You Will Own:

• Handling the support function by resolving issues and queries, identifying loopholes and ensuring queries are resolved within set SLAs.
• Understanding the “do’s” and “don’ts” of the product(in terms of enhancements/customizations) and accordingly attend to customer requests.
• Acting as an interface between the Account Managers and the Technical Team to evaluate customer needs. If required, talking to customer directly.
• Domestic travel to Mobikon offices for periodic trainings (if needed).
• Monitoring Customer health & Usage of various products.

You Have:

• Between 3-4 years of work experience in a Technical Support organization
• Experience in managing voice, email and chat-based Technical Support.
• Excellent communication skills both written and verbal (Mandatory)
• Handling overseas customers
• Should have worked in shifts.
• Experience in established ITSM tools (Freshdesk, JIRA, Zendesk etc.)
• Report generation & analysis of data
• Organized, process and documentation – oriented approach
• Experience with exposure to ITIL methodology is an added advantage.
• Position demands a lead – by – example approach with high degree of personal integrity and ethics.
• Sound knowledge of technologies like iOS, Android, SQL queries and basic Networking is an added advantage.

Key Skills

SDLC, Testing tools & Techniques, Rational Analysis & Thinking, Communication-Written & Oral, Automation Testing.

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

As part of a tech-driven team, you’ll be involved in the entire product lifecycle from conception to prototyping to development, QA and launch.

As part of a QA team, you’ll have to constantly innovate to reduce manual testing, increase test coverage and improve QA processes, all the while delivering on high-quality releases. You’ll have the freedom to make key product decisions and be given significant product ownership.

Position Overview:

As a Quality Assurance Engineer, you will be responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems.

You Will Own:

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Create detailed, comprehensive and well-structured test plans and test cases.
• Estimate, prioritize, plan and coordinate testing activities.
• Design, develop and execute automation scripts using open source tools.
• Identify, record, document thoroughly and track bugs.
• Perform thorough regression testing when bugs are resolved.
• Develop and apply testing processes for new and existing products to meet client needs.
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements.
• Monitor debugging process results.
• Investigate the causes of non-conforming software and train users to implement solutions.
• Track quality assurance metrics, like defect densities and open defect counts.
• Stay up-to-date with new testing tools and test strategies.

You Have:

• Engineering degree in computer science or equivalent.
• 0-1 years of manual testing (automation experience would be an added advantage).
• Strong SQL/database knowledge.
• Excellent analytical problem-solving skills and breakthrough attitude.
• Good interpersonal and strong communication skills.

Key Skills: Client Servicing, Social Media, Customer Engagement, Upselling, Campaign Management, Problem Solving / Analytical Skills New Outlet Acquisition , Usage  Reporting & Monitoring, Platform adoption, Driving Trials and converting them into paid ones. Integration Incantations by coordination with the Tech team and support

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You:

You are a Key Account professional that can bridge the gap between customer needs & our products by identifying their business needs followed up with emphatic client servicing, along with the experience into customer engagement, customer retention, upselling & social media campaigns along with sales who will bridge the gap between customer needs & our products by identifying.

Position Overview:

Our Key Accounts team support our Market strategy for Mobikon clients i.e. restaurants by developing a comprehensive brand-building strategy and by identifying, negotiating, and closing new outlets/brands to further brand growth, they also advises and guides existing and new customers, ensuring they launch Mobikon’s Platform successfully, adopt it widely and are continually driving business value from Mobikon’s Platform. A major area of responsibility for KAM is helping customers drive usage, upsell new modules, and you will be working with and influencing a wide range of cross-functional departments for example, Customer Success, Strategic & Partnerships, Digital Servicing teams etc.

You Will Own:

• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
• Conduct usage & adoption reviews and proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for Mobikon that drive adoption and that align to customers’ business needs and marketing goals.
• Play an active role mapping, tracking, meeting and delivery of new accounts and identifying new opportunities for regions with focus on market penetration and revenue maximization.
• Manage end-to-end client relationship including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.
• Develop a network of direct and indirect sales teams for generating leads and business.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Develop Key Accounts assets and methods, and work with product marketing to create new or refine existing onboarding materials.
• Accountable for up sell and increase the revenue per customer.
• Project Management / Campaign Management tool experience.
• Help drive customer references and case studies & produce reports and presentations to explain insights and results to marketing professionals. 

You Have:

• 2-4 yrs of experience ;  atleast 1+ years relevant work experience in account management. SaaS experience a benefit.
• Bachelor’s Degree.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Excellent personal presentation and communication skills & strong client servicing skills.
• Strong analytical, technical and mathematical abilities.
• Experience of dealing with customer and or transactional data sets in the Hospitality/retail market.
• Ability for ideating and creating targeted buckets and modifying the questionnaire to create additional data buckets.
• Prioritizes workload and meets deadlines for a variety of marketing “deliverables”.

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You will join the core product team to ideate, strategize and deliver Mobikon’s customer engagement platform that is changing how restaurants run their business. You will help define Mobikon’s product strategy and positioning. You will work with stakeholders across functions to map business strategy to product requirements and together with engineering team, deliver existing and new products to market.

Position Overview:

Product Manager with a track record of having grown web/SaaS products by 10x scale in terms of customers and usage. You may have once held a variety of titles—product lead, project manager, product officer but regardless of what you call yourself, you need to be a technical-minded product manager with a passion for technology and innovation.

You Will Own:

• Make business case for new products based on product vision and deep industry insights.
• Drive data-based decision making on product improvements by measuring product usage metrics and gathering customer feedback.
• Work closely with CEO Staff to build out Mobikon’s feature-set and product-line.
• Work with stakeholders to validate and prioritize enhancement requests.
• Analyze market trends and competitive forces to continually refine the product roadmap.
• Define detailed product specs and work closely with engineering and design teams to deliver products to market.
• Communicate product roadmap and releases to rest of the company and customers.
• Liaise with third party technology partners.
• Increase daily active users and overall engagement through creative optimization of key product flows.
• Test and implement strategies to increase product activation, user understanding, and average revenue per account.

You Will Have:

• 5+ year’s software product management experience. SaaS experience a big plus. Strong track record of launching innovative products that have seen great user adoption.
• Excellent interpersonal, communication and presentation skills.
• Team player who can play a leadership role on cross-functional teams.
• Ability to build strong relationships and mediate between conflicting stakeholder interests.
• Strong analytical and creative problem solving skills with attention to details.
• Bachelor’s degree from a reputed university; MBA is a plus.

Key skills required:

Client servicing, Analytical, Interpersonal and Communication Skills, Documentation.

Who are we?

Mobikon is a leading Customer Engagement, Analytics & Marketing Platform for Restaurants. The company is headquartered in Singapore, has presence in over 5 countries, with an enthusiastic team of over 150 people. Mobikon powers customer engagement for over 350+ Brands & 3000+ restaurants across 9 countries spread over 32 cities. So far, Mobikon has engaged over 9 Million diners and has powered more than 3 Million inStore reviews. 

Who Are You?

You are a product expert with massive customer servicing skills and have experience into Customer Engagement & Customer Retention

Position Overview:  

• Experience in providing customer service support.
• Increase CSAT, track and increase usage of the product, reduce churn rate.
• Ability to drive Organization Goals & KPIs (C-SAT, SLA, Quality) with exceptional, problem-solving skills and product & functional/domain knowledge.
• Be at the front end of customer escalations.
• Ensuring high quality, up-to-date documentation exists for all service arrangements with our customers.
• Liaising with Internal functions including Product Management, Engineering, and Implementation & Account Management teams.
• Ensure process adherence and contribute to process improvements.
• Be the Advocate for Customer end-user facing the issue and ensure the best possible support and resolution is provided to the customer.
• Understand the need and importance of having customer at the core of everything we do.
• Be customer centric and promote that culture within the team.
• Constant upkeep of knowledge and proficiency for self, in all Mobikon Products and associated functionalities, known bugs and work-around as well as soft-skills.
• Domestic travel to Mobikon offices for periodic training (if needed).

You will own: 

• Improving customer service experience, create engaged customers and facilitate growth.
• Conducting Daily/Weekly/Monthly checks on CSAT score and DSAT analysis.
• Understanding the “do’s” and “don’ts” of the product(in terms of enhancements/customizations) and accordingly attend to customer requests.
• Communicate with clients and evaluate their needs and specifications.
• Monitoring Customer health & Usage of various products.
• Review daily priorities and take appropriate action to ensure results are achieved

You have:

• Between 2 – 3 years of work experience in a customer service role.
• Excellent communication skills both written and verbal (Mandatory).
• Handling overseas customers.
• Should have worked in shifts.
• Report generation & analysis of data.
• Organized, process and documentation – oriented approach.
• The position demands a lead – by – example approach with high degree of personal integrity and ethics.
• Sound knowledge of technologies like iOS and Android is an added advantage.

Key Skills

JavaScript/jQuery, CSS, HTML, JavaScript Frameworks, Testing/Debugging

Who Are We?

Mobikon is a leading ‘AI-driven Consumer Engagement and Predictive Analytics SAAS’ platform to engage customers, gain insights, predict spending and buying patterns, and increase sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

 Who are you?

You will join the core product team to design and develop Mobikon’s web and mobile apps that are changing how restaurants run their business. As part of a small team, you’ll be involved in the entire product lifecycle from conception to prototyping to development to launch. You’ll have the freedom to make key product decisions and be given significant product ownership. We believe in Agile, short release cycles and quick iterations. Like all good start ups, we work hard and move fast in an organized chaos; but you’ll have fun and have a big influence on the success of the company.

We are solving hard problems and you will often face exciting, even daunting, challenges. There’s A LOT of room for cool innovation in our space and we love to work with people who are brimming with ideas and not shy about sharing them. We look for people who are driven by a passion to build awesome products that delight our users.

You Will Own:

• Specialize in building elegant and responsive front end user interfaces for Mobikon’s web and hybrid mobile apps.
• Write cross-browser and cross-device code
• Define and communicate best practices for front end engineering, including CSS framework, coding conventions etc.
• Work with design team to help design the user experience

You Have:

• Degree in computer science or equivalent from a top university.
• 3+ years of web front end development experience
• Excellent problem-solving and communication skills
• Deep expertise in JavaScript, HTML & CSS3
• Experience in JS MVC(AngularJS, Backbone, Knockout etc.), jQuery, AJAX & CSS framework (Less, Sass, Bootstrap etc.)
• Familiarity with web standards and information architecture
• UI design skills or at least good eye for UI design

Key Skills

SDLC, STLC, Testing tools & Techniques, Critical Analysis & Thinking, Good Communication-Written & Oral, Team Management, Leadership Skills, Ability and Aptitude to Coach and Mentor the team members.

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviors, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

Highly motivated solution-oriented individual with outstanding attention to detail, and primary role is to interface with Product Management, Software Development, Product Support and CEO Staff. Enjoy working in a fast-paced and constantly changing startup environment. As part of a team, you’ll have to constantly innovate to reduce manual testing, increase test coverage and improve QA processes, all the while delivering on high-quality releases. Great communicator who values being part of a close-knit team and a collaborative atmosphere.

Position Overview:

As a QA leads you will define testing strategies to ensure the product is released is up to industry and company standards. Also you will be create testing plans, including individual testing phases, and ensure the team meets the deadlines set forth in those plans. In order to maintain deadlines, he/she should evaluate the team throughout the life of the project to identify areas where improvement can be made.

You Will Own

• Understand product workflows and identifying use cases.
• Maintain a document repository of new feature sets in the product.
• Creating effective test plans, test cases and execute them.
• Minimize manual testing by identifying high ROI test cases and help in automating them.
• Make recommendations to improve product reliability, code coverage, performance, and quality assurance best practices/processes.
• Track multiple projects/tasks simultaneously.
• Develop formal QA processes and integrate them into our current Agile SDLC process
• Collaborate with the development team to ensure overall quality of our online platform
• Collaborate with Technical support to prioritize and resolve bugs, manage feature requests and reduce tech support by process efficiency and training
• Defect tracking and management, Test Management and STLC activities.
• Manage a team of manual and automation engineers

You Have

• Engineering degree in computer science or equivalent
• Minimum 3-5 years In Quality Assurance.
• Strong SQL/database knowledge
• Excellent analytical problem-solving skills and breakthrough attitude
• Proven track record of working with product management, and developers in an agile environment
• Experience using programming languages (for e.g. Selenium, Perl Python, Java, Ruby) to automate manual test cases and tasks
• Very high ethical standards
• Must be articulate, organized, detail-oriented, and the ability to multi-task
• 5 years solid experience in team management and business deliverables is a must for this position.

Key Skills

Project management, SCRUM master, problem solving, excellent communication, ability to work unsupervised, self-driven, manage multiple projects

Who Are We?

Mobikon is a leading ‘AI-driven Consumer Engagement and Predictive Analytics SAAS’ platform to engage customers, gain insights, predict spending and buying patterns, and increase sales for the F&B industry. Its cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are a world-class hands-on Software Development Manager who has lead high caliber engineering teams. You have managed senior & junior engineers to ensure product features & releases are delivered on time with the highest levels of quality.

Position Overview

As a Technical Software Development Manager, you will handle and maintain the whole engineering team for development, along with coding and review them as changes in architecture. You shall be closely helping them in developing their careers and providing them responsibilities according to their competencies. As a SDM, you will be involved with all the other departments to have timely release of products in consideration with the quality.

You Will Own

• Manage and grow the engineering team that is responsible for our product/platform development.
• Be very hands-on; the job will involve about 20%-30%of coding in Scala, REST web services and related technologies.
• Actively participate in code reviews, and in design and architecture decisions.
• Help engineers develop their careers, assigning them to projects tailored to their skill levels, long-term skill development, personalities, and work styles.
• Collaborate with the CTO, Lead Architect on technology strategy, clearing technical debt etc.
• Introduce and guide the team to an Agile based software development & release process, and implement constant improvements.
• Work with Product Management, Technical Support, CTO, CEO Staff &business teams to identify user stories and ensure timely release of products/features with highest quality.

You Have

• Bachelors or Master’s Degree in computer science.
• At least 6 years of professional work experience in software product and platform development, with management experience.
• Strong working knowledge of SaaS platforms and software products that are built for high volume transaction processing.
• Strong technical skills in Java or Python stacks; along with RDBMS and/or No SQL DBs.
• Good understanding of performance and security architectures.
• Demonstrated ability to design customer focused, architecturally robust, solutions that provide best in class software experiences for our users.
• Experience in CI/CD lifecycle using Git, Maven, Jenkins, etc.
• Excellent people & conflict resolution skills; positive and can-do attitude.
• Excellent organizational and written/verbal communication skills.
• Startup experience is a huge bonus.

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You will join the core product team to ideate, strategize and deliver Mobikon’s customer engagement platform that is changing how restaurants run their business. You will help define Mobikon’s product strategy and positioning. You will work with stakeholders across functions to map business strategy to product requirements and together with engineering team, deliver existing and new products to market.

Position Overview:

Product Manager with a track record of having grown web/SaaS products by 10x scale in terms of customers and usage. You may have once held a variety of titles—product lead, project manager, product officer but regardless of what you call yourself, you need to be a technical-minded product manager with a passion for technology and innovation.

You Will Own:

• Make business case for new products based on product vision and deep industry insights.
• Drive data-based decision making on product improvements by measuring product usage metrics and gathering customer feedback.
• Work closely with CEO Staff to build out Mobikon’s feature-set and product-line.
• Work with stakeholders to validate and prioritize enhancement requests.
• Analyze market trends and competitive forces to continually refine the product roadmap.
• Define detailed product specs and work closely with engineering and design teams to deliver products to market.
• Communicate product roadmap and releases to rest of the company and customers.
• Liaise with third party technology partners.
• Increase daily active users and overall engagement through creative optimization of key product flows.
• Test and implement strategies to increase product activation, user understanding, and average revenue per account.

You Will Have:

• 5+ year’s software product management experience. SaaS experience a big plus. Strong track record of launching innovative products that have seen great user adoption.
• Excellent interpersonal, communication and presentation skills.
• Team player who can play a leadership role on cross-functional teams.
• Ability to build strong relationships and mediate between conflicting stakeholder interests.
• Strong analytical and creative problem solving skills with attention to details.
• Bachelor’s degree from a reputed university; MBA is a plus.

Key skills required:

Client servicing, Analytical, Interpersonal and Communication Skills, Documentation.

Who are we?

Mobikon is a leading Customer Engagement, Analytics & Marketing Platform for Restaurants. The company is headquartered in Singapore, has presence in over 5 countries, with an enthusiastic team of over 150 people. Mobikon powers customer engagement for over 350+ Brands & 3000+ restaurants across 9 countries spread over 32 cities. So far, Mobikon has engaged over 9 Million diners and has powered more than 3 Million inStore reviews

Read about our recent press coverage

http://bit.ly/1eRGlgL, https://goo.gl/URdP3N & https://goo.gl/qxmmnT

Who Are You? 

You are a product expert with massive customer servicing skills and have experience into Customer Engagement & Customer Retention

Position Overview:  

• Experience in providing customer service support.
• Increase CSAT, track and increase usage of the product, reduce churn rate.
• Ability to drive Organization Goals & KPIs (C-SAT, SLA, Quality) with exceptional, problem-solving skills and product & functional/domain knowledge.
• Be at the front end of customer escalations.
• Ensuring high quality, up-to-date documentation exists for all service arrangements with our customers.
• Liaising with Internal functions including Product Management, Engineering, and Implementation & Account Management teams.
• Ensure process adherence and contribute to process improvements.
• Be the Advocate for Customer end-user facing the issue and ensure the best possible support and resolution is provided to the customer.
• Understand the need and importance of having customer at the core of everything we do.
• Be customer centric and promote that culture within the team.
• Constant upkeep of knowledge and proficiency for self, in all Mobikon Products and associated functionalities, known bugs and work-around as well as soft-skills.
• Domestic travel to Mobikon offices for periodic trainings (if needed).

You will own: 

• Improving customer service experience, create engaged customers and facilitate growth.
• Conducting Daily/Weekly/Monthly checks on CSAT score and DSAT analysis.
• Understanding the “do’s” and “don’ts” of the product(in terms of enhancements/customizations) and accordingly attend to customer requests.
• Communicate with clients and evaluate their needs and specifications.
• Monitoring Customer health & Usage of various products.
• Review daily priorities and take appropriate action to ensure results are achieve

You have:

• Between 2 – 3 years of work experience in a customer service role.
• Excellent communication skills both written and verbal (Mandatory).
• Handling overseas customers.
• Should have worked in shifts.
• Report generation & analysis of data.
• Organized, process and documentation – oriented approach.
• Position demands a lead – by – example approach with high degree of personal integrity and ethics.
• Sound knowledge of technologies like iOS and Android is an added advantage.

Key Skills

Client Servicing, Social Media Management, Customer Engagement, Upselling, Digital Marketing, Problem Solving /Analytical Skills, Communication, Creativity

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are a Digital Marketing professional with experience into Customer Engagement, Customer Retention, Upselling, Social Media Management, SEM, SEO chalking out Digital Strategy for clients and getting it implemented by coordinating with creative, branding & marketing teams.

Position Overview:

Our Digital Strategy team advises and guides existing and new customers, ensuring they launch & manage  digital services successfully, these digital services complemented with Mobikon product help client generate clear measurable ROI  driven business. Major area of responsibility for Digital Strategist is to work closely with management, marketing, branding & internal Mobikon creative team helping customers effectively manage social media pages, build strong digital presence, manage online reputation, create targeted campaigns on Social Media & Search Engines.

You Will Own:

• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
• Work closely with customer to chalk out ever evolving digital strategy and ensure proper implementation as per targeted goals
• Conduct & make review performance reports & proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for Mobikon that drive adoption and that align to customers’ business needs and marketing goals.
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Partner closely with other cross-functional team members to translate business needs
• Understanding of Social Media & SEM campaigns and marketing to effectively create customer driven, targeted campaigns on Social Media and other online platforms to ensure the highest quality output for customers.

• Accountable for up sell and increase the revenue per customer along with the account manager for the customers
• Understanding of Social Media / CRM, campaigns and marketing to effectively create customer driven, targeted campaigns on Social Media and other online platforms to ensure the highest quality output for customers.
• Help drive customer references and case studies & produce reports and presentations to explain insights and results to marketing professionals.

You Have:

• 3-5 yrs of experience; at least 3+ years relevant work experience in Digital Strategy/Client Servicing/Account Management.
• Bachelor’s Degree.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Excellent personal presentation and communication skills & strong client servicing skills.
• Strong analytical, technical and mathematical abilities.
• Prioritizes workload and meets deadlines for a variety of marketing “deliverables”.
• Relevant Digital Certification will be added advantage.

Key Skills

Client Servicing, Social Media Management, Customer Engagement, Upselling, Digital Marketing, Problem Solving /Analytical Skills, Communication, Creativity

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are a Digital Marketing professional with experience into Customer Engagement, Customer Retention, Upselling, Social Media Management, SEM, SEO chalking out Digital Strategy for clients and getting it implemented by coordinating with creative, branding & marketing teams.

Position Overview:

Our Digital Strategy team advises and guides existing and new customers, ensuring they launch & manage  digital services successfully, these digital services complemented with Mobikon product help client generate clear measurable ROI  driven business. Major area of responsibility for Digital Strategist is to work closely with management, marketing, branding & internal Mobikon creative team helping customers effectively manage social media pages, build strong digital presence, manage online reputation, create targeted campaigns on Social Media & Search Engines.

You Will Own:

• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
• Work closely with customer to chalk out ever evolving digital strategy and ensure proper implementation as per targeted goals
• Conduct & make review performance reports & proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for Mobikon that drive adoption and that align to customers’ business needs and marketing goals.
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Partner closely with other cross-functional team members to translate business needs
• Understanding of Social Media & SEM campaigns and marketing to effectively create customer driven, targeted campaigns on Social Media and other online platforms to ensure the highest quality output for customers.

• Accountable for up sell and increase the revenue per customer along with the account manager for the customers
• Understanding of Social Media / CRM, campaigns and marketing to effectively create customer driven, targeted campaigns on Social Media and other online platforms to ensure the highest quality output for customers.
• Help drive customer references and case studies & produce reports and presentations to explain insights and results to marketing professionals.

You Have:

• 3-5 yrs of experience; at least 3+ years relevant work experience in Digital Strategy/Client Servicing/Account Management.
• Bachelor’s Degree.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Excellent personal presentation and communication skills & strong client servicing skills.
• Strong analytical, technical and mathematical abilities.
• Prioritizes workload and meets deadlines for a variety of marketing “deliverables”.
• Relevant Digital Certification will be added advantage.

Key Skills

Client Servicing, Social Media Management, Customer Engagement, Upselling, Digital Marketing, Problem Solving /Analytical Skills, Communication, Creativity

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are a Digital Marketing professional with experience into Customer Engagement, Customer Retention, Upselling, Social Media Management, SEM, SEO chalking out Digital Strategy for clients and getting it implemented by coordinating with creative, branding & marketing teams.

Position Overview:

Our Digital Strategy team advises and guides existing and new customers, ensuring they launch & manage  digital services successfully, these digital services complemented with Mobikon product help client generate clear measurable ROI  driven business. Major area of responsibility for Digital Strategist is to work closely with management, marketing, branding & internal Mobikon creative team helping customers effectively manage social media pages, build strong digital presence, manage online reputation, create targeted campaigns on Social Media & Search Engines.

You Will Own:

• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
• Work closely with customer to chalk out ever evolving digital strategy and ensure proper implementation as per targeted goals
• Conduct & make review performance reports & proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for Mobikon that drive adoption and that align to customers’ business needs and marketing goals.
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Partner closely with other cross-functional team members to translate business needs
• Understanding of Social Media & SEM campaigns and marketing to effectively create customer driven, targeted campaigns on Social Media and other online platforms to ensure the highest quality output for customers.

• Accountable for up sell and increase the revenue per customer along with the account manager for the customers
• Understanding of Social Media / CRM, campaigns and marketing to effectively create customer driven, targeted campaigns on Social Media and other online platforms to ensure the highest quality output for customers.
• Help drive customer references and case studies & produce reports and presentations to explain insights and results to marketing professionals.

You Have:

• 3-5 yrs of experience; at least 3+ years relevant work experience in Digital Strategy/Client Servicing/Account Management.
• Bachelor’s Degree.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Excellent personal presentation and communication skills & strong client servicing skills.
• Strong analytical, technical and mathematical abilities.
• Prioritizes workload and meets deadlines for a variety of marketing “deliverables”.
• Relevant Digital Certification will be added advantage.

Key Skills

Client Servicing, Social Media Management, Customer Engagement, Upselling, Digital Marketing, Problem Solving /Analytical Skills, Communication, Creativity

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are a Digital Marketing professional with experience into Customer Engagement, Customer Retention, Upselling, Social Media Management, SEM, SEO chalking out Digital Strategy for clients and getting it implemented by coordinating with creative, branding & marketing teams.

Position Overview:

Our Digital Strategy team advises and guides existing and new customers, ensuring they launch & manage  digital services successfully, these digital services complemented with Mobikon product help client generate clear measurable ROI  driven business. Major area of responsibility for Digital Strategist is to work closely with management, marketing, branding & internal Mobikon creative team helping customers effectively manage social media pages, build strong digital presence, manage online reputation, create targeted campaigns on Social Media & Search Engines.

You Will Own: 

• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
• Work closely with customer to chalk out ever evolving digital strategy and ensure proper implementation as per targeted goals
• Conduct & make review performance reports & proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for Mobikon that drive adoption and that align to customers’ business needs and marketing goals.
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Partner closely with other cross-functional team members to translate business needs
• Understanding of Social Media & SEM campaigns and marketing to effectively create customer driven, targeted campaigns on Social Media and other online platforms to ensure the highest quality output for customers.

You Have:

• 1-3 yrs of experience; atleast 1+ years relevant work experience in digital strategy/client servicing/account management.
• Flair for marketing specially, digital marketing
• Bachelor’s Degree.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Excellent personal presentation and communication skills & strong client servicing skills
• Strong analytical, technical and mathematical abilities.
• Experience of dealing with customer and or transactional data sets in the Hospitality/retail market.
• Ability for ideating and creating targeted buckets and modifying the questionnaire to create additional data buckets.
• Prioritizes workload and meets deadlines for a variety of marketing “deliverables”

Key Skills

Client Servicing, Social Media Management, Customer Engagement, Upselling, Digital Marketing, Problem Solving /Analytical Skills, Communication, Creativity

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are a Digital Marketing professional with experience into Customer Engagement, Customer Retention, Upselling, Social Media Management, SEM, SEO chalking out Digital Strategy for clients and getting it implemented by coordinating with creative, branding & marketing teams.

Position Overview:

Our Digital Strategy team advises and guides existing and new customers, ensuring they launch & manage  digital services successfully, these digital services complemented with Mobikon product help client generate clear measurable ROI  driven business. Major area of responsibility for Digital Strategist is to work closely with management, marketing, branding & internal Mobikon creative team helping customers effectively manage social media pages, build strong digital presence, manage online reputation, create targeted campaigns on Social Media & Search Engines.

You Will Own: 

• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
• Work closely with customer to chalk out ever evolving digital strategy and ensure proper implementation as per targeted goals
• Conduct & make review performance reports & proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for Mobikon that drive adoption and that align to customers’ business needs and marketing goals.
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Partner closely with other cross-functional team members to translate business needs
• Understanding of Social Media & SEM campaigns and marketing to effectively create customer driven, targeted campaigns on Social Media and other online platforms to ensure the highest quality output for customers.

You Have:

• 1-3 yrs of experience; atleast 1+ years relevant work experience in digital strategy/client servicing/account management.
• Flair for marketing specially, digital marketing
• Bachelor’s Degree.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Excellent personal presentation and communication skills & strong client servicing skills
• Strong analytical, technical and mathematical abilities.
• Experience of dealing with customer and or transactional data sets in the Hospitality/retail market.
• Ability for ideating and creating targeted buckets and modifying the questionnaire to create additional data buckets.
• Prioritizes workload and meets deadlines for a variety of marketing “deliverables”

Key Skills

Client Servicing, Social Media Management, Customer Engagement, Upselling, Digital Marketing, Problem Solving /Analytical Skills, Communication, Creativity

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are a Digital Marketing professional with experience into Customer Engagement, Customer Retention, Upselling, Social Media Management, SEM, SEO chalking out Digital Strategy for clients and getting it implemented by coordinating with creative, branding & marketing teams.

Position Overview:

Our Digital Strategy team advises and guides existing and new customers, ensuring they launch & manage  digital services successfully, these digital services complemented with Mobikon product help client generate clear measurable ROI  driven business. Major area of responsibility for Digital Strategist is to work closely with management, marketing, branding & internal Mobikon creative team helping customers effectively manage social media pages, build strong digital presence, manage online reputation, create targeted campaigns on Social Media & Search Engines.

You Will Own: 

• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
• Work closely with customer to chalk out ever evolving digital strategy and ensure proper implementation as per targeted goals
• Conduct & make review performance reports & proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for Mobikon that drive adoption and that align to customers’ business needs and marketing goals.
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Partner closely with other cross-functional team members to translate business needs
• Understanding of Social Media & SEM campaigns and marketing to effectively create customer driven, targeted campaigns on Social Media and other online platforms to ensure the highest quality output for customers.

You Have:

• 1-3 yrs of experience; atleast 1+ years relevant work experience in digital strategy/client servicing/account management.
• Flair for marketing specially, digital marketing
• Bachelor’s Degree.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Excellent personal presentation and communication skills & strong client servicing skills
• Strong analytical, technical and mathematical abilities.
• Experience of dealing with customer and or transactional data sets in the Hospitality/retail market.
• Ability for ideating and creating targeted buckets and modifying the questionnaire to create additional data buckets.
• Prioritizes workload and meets deadlines for a variety of marketing “deliverables”

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are sales professional that can bridge the gap between customer needs & our products by identifying their business needs followed up with emphatic client servicing.

Position Overview:

As a Business Development Manager, you will support our Market strategy for Mobikon clients i.e. restaurants by developing a comprehensive brand-building strategy and by identifying, negotiating, and closing new outlets/brands to further brand growth. When it comes to execution, you will be working with and influencing a wide range of cross-functional departments for example, Customer Success, Strategic & Partnerships, Digital Servicing teams etc.

You Will Own:

• As a Business Development Manager, you will play a key role in acquiring and engaging the right set of restaurants to use Mobikon products and help users and merchants derive maximum value from it.
• Maintain strong relationship with restaurant owners (Specifically Key Accounts of the regions) & advising them on issues related to the market and offering solutions on the same.
• Play an active role mapping, tracking, meeting and delivery of new accounts and identifying new opportunities for regions with focus on market penetration and revenue maximization.
• Establish sales objectives by forecasting and planning for the annual and quarterly business plan for the regions, Lay down the roadmap for new account acquisition and ensure its execution.
• Manage end-to-end client relationship including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.
• Develop a network of direct and indirect sales teams for generating leads and business.
• Establish new relationships, nurture existing relationship, train & pitch the product to the best fit for the customer.
• To prepare action plans individually for effective search of leads, prospects, and referrals.
• Study marketplace trends and changes taking place for implications on business.

You Will Have:

• People who come with 5-7years of work experience. Relevant experience in B2B sales is mandatory!
• Someone who comes with a strong sense of initiative and personal leadership.
• Demonstrating the ability to function independently, and comfortably working in large multi-cultural teams.
• A person who is articulate, organized, detail-oriented, tech-savy and has the ability to multi-task.
• Comfortable with ambiguity and unpredictable work hours.
• Strong Customer Relationship Management, Networking and the ability to work with diverse teams.
• We are looking for someone with a strong understanding of the sales ecosystem.
• Excellent oral and written communication skills in English and Local language.
• Ability to travel extensively within the city.
• Very high ethical standards.

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 7 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are sales professional that can bridge the gap between customer needs & our products by identifying their business needs followed up with emphatic client servicing.

Position Overview:

As a Business Development Manager, you will support our Market strategy for Mobikon clients i.e. restaurants by developing a comprehensive brand-building strategy and by identifying, negotiating, and closing new outlets/brands to further brand growth. When it comes to execution, you will be working with and influencing a wide range of cross-functional departments for example, Customer Success, Strategic & Partnerships, Digital Servicing teams etc.

You Will Own:

• As a Business Development Manager, you will play a key role in acquiring and engaging the right set of restaurants to use Mobikon products and help users and merchants derive maximum value from it.
• Maintain strong relationship with restaurant owners (Specifically Key Accounts of the regions) & advising them on issues related to the market and offering solutions on the same.
• Play an active role mapping, tracking, meeting and delivery of new accounts and identifying new opportunities for regions with focus on market penetration and revenue maximization.
• Establish sales objectives by forecasting and planning for the annual and quarterly business plan for the regions, Lay down the roadmap for new account acquisition and ensure its execution.
• Manage end-to-end client relationship including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.
• Develop a network of direct and indirect sales teams for generating leads and business.
• Establish new relationships, nurture existing relationship, train & pitch the product to the best fit for the customer.
• To prepare action plans individually for effective search of leads, prospects, and referrals.
• Study marketplace trends and changes taking place for implications on business.

You Will Have:

• People who come with 5-7years of work experience. Relevant experience in F&B and B2B sales is mandatory!
• Someone who comes with a strong sense of initiative and personal leadership.
• Demonstrating the ability to function independently, and comfortable working in large multi-cultural teams.
• A person who is articulate, organized, detail-oriented, tech-savy and has the ability to multi-task.
• Comfortable with ambiguity and unpredictable work hours.
• Strong Customer Relationship Management, Networking and the ability to work with diverse teams.
• We are looking for someone with a strong understanding of the sales ecosystem.
• Excellent oral and written communication skills in English and Local language.
• Ability to travel extensively within the city.
• Very high ethical standards.

Key skills

Customer Acquisition, Sales Strategy & Forecasting, PnL Management, Team Management & Goal setting

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are an experienced & well-informed sales director, who possesses great leadership skills and the ability to meet company goals by focusing on our customer acquisition & revenue growth objectives.

Position Overview:

Director Sales would be responsible for developing key growth sales strategies & action plans. He would also be taking care of successful execution of the same to achieve the financial targets. Understanding the customer trends, forecasting sales strategies & shifts would be one of the major areas that he would focus on. Along with building & guiding his/her talented team to achieve the sales objectives set.

You Will Own:

• Customer acquisition for the products and services of Mobikon in the given geography and ownership of the PnL of the geography in terms of sales and growth
• Customer mapping , tracking , meeting and delivery of new accounts as per the set targets for the region .
• Build and add new team members to the existing team and drive the team towards the business objectives set.
• Customer Happiness accountability for the region and constant activation to upsell and cross of products / Services to the customers while retaining the customer
• Ownership of reports on cloud based platforms and possess analytical skills to do forward sales planning.
• Should build the business distribution network in the specific regions to generate faster growth.
• Manage end-to-end client relationship including pitching, negotiation, contracting, billing/invoicing and payment collection.
• Seamless co-ordination across all divisions to deliver the objectives for customers.

You Have:

• 10-12yrs of relevant sales experience. Relevant sales experience in Food technology space is a bonus!
• Proven track record in delivering sales objectives as an individual and team in the given geography for over 6 years
• 3 years solid experience in team management and business deliverables is a must for this position.
• Should have a record of using CRM tools for planning and managing the team and business.
• Should have excellent knowledge of the local market including culture, language and business skills.
• Excellent oral and written communication skills in English and Local language.
• Must be articulate, organized, detail-oriented, and the ability to multi-task.
• Ability to travel extensively within the city.
• Should be comfortable working in large multi-cultural teams.
• Very high ethical standards.

Key Skills: Photoshop, IIlustrator, Indesign, Creative services, layout skills, Dreamweaver

Who Are We?
Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

The ideal Graphic Designer will be able to hit the ground running as soon as we bring on a new client or project. Should have an intimate understanding of how marketing campaigns work, especially in the F&B sector, to support our clients.

Position Overview:

The Graphic designer with up-to-date knowledge to interpret our clients needs and to design solutions with high visual impact. The designer will be working on a variety of products, including websites, corporate communications, Social media pages, corporate identity etc.

You Will Own:

• Creating Engaging Social Media Content for Restaurants – Creating catchy & original graphics that will boost social media user engagement
• Designing Creative Posts, Standees, Tent Cards – Designing innovative creative posts, standees and tent cards with clean, sophisticated designs
• Brain storming ideas to improve existing templates and creating new ones.
• Understanding the needs of the clients and delivering proper results in the given deadline.

1. Prepare rough drafts and present your ideas
2. Amend final designs to clients comments and gain full approval
3. Work as part of a team with copywriters, designers, executives etc.

You Have:

• Graphic Designers in Ad/ Pr/ marketing agencies with 1-3 years of experience having made creative designs (Print/ TV/ Online/ Digital media).
• Experience in working with a wide range of media and using graphic design software
• Skilled at social media advertising & up to date with current trends.
• Demonstrable graphic design skills with a strong portfolio
• Up to date with industry leading software and technologies (In Design, Illustrator, Dreamweaver, Photoshop etc)
• Layout Skills, Creative Services, Customer Focus, Creativity, Flexibility, Attention to Detail, Deadline-Oriented, Desktop Publishing Tools, Acute Vision, Handles Rejection
• Professionalism regarding time, costs and deadlines
• Good command over the English language and well versed with creating captions / copies on creative.

Key Skills: Photoshop, IIlustrator, Indesign, Creative services, layout skills, Dreamweaver

Who Are We?
Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

The ideal Graphic Designer will be able to hit the ground running as soon as we bring on a new client or project. Should have an intimate understanding of how marketing campaigns work, especially in the F&B sector, to support our clients.

Position Overview:

The Graphic designer with up-to-date knowledge to interpret our clients needs and to design solutions with high visual impact. The designer will be working on a variety of products, including websites, corporate communications, Social media pages, corporate identity etc.

You Will Own:

• Creating Engaging Social Media Content for Restaurants – Creating catchy & original graphics that will boost social media user engagement
• Designing Creative Posts, Standees, Tent Cards – Designing innovative creative posts, standees and tent cards with clean, sophisticated designs
• Brain storming ideas to improve existing templates and creating new ones.
• Understanding the needs of the clients and delivering proper results in the given deadline.

1. Prepare rough drafts and present your ideas
2. Amend final designs to clients comments and gain full approval
3. Work as part of a team with copywriters, designers, executives etc.

You Have:

• Graphic Designers in Ad/ Pr/ marketing agencies with 1-3 years of experience having made creative designs (Print/ TV/ Online/ Digital media).
• Experience in working with a wide range of media and using graphic design software
• Skilled at social media advertising & up to date with current trends.
• Demonstrable graphic design skills with a strong portfolio
• Up to date with industry leading software and technologies (In Design, Illustrator, Dreamweaver, Photoshop etc)
• Layout Skills, Creative Services, Customer Focus, Creativity, Flexibility, Attention to Detail, Deadline-Oriented, Desktop Publishing Tools, Acute Vision, Handles Rejection
• Professionalism regarding time, costs and deadlines
• Good command over the English language and well versed with creating captions / copies on creative.

Who Are We?

Mobikon is the leading Customer Engagement & Analytics platform that enables the Restaurant Industry to Engage Customers, Gain Insights & Drive Revenue through Big Data & an automated CRM Platform. We help restaurants use Customer Data and Insights to build loyalty and drive business growth by integrating CRM, loyalty, feedback, referrals, and personalized marketing tools.

Who Are You?

You are a passionate designer with professional experience into designing tools & code to create innovative layouts & web pages.

Position Overview:

We are looking for a talented Web Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful web design. They will be able to transform them into beautiful, intuitive, and functional designs.The web designer will be responsible for creating the design and layout of a website or web pages.

You Will Own:

• Execute all visual design stages from concept to final hand-off to engineering& clients.
• The position requires constant communication with colleagues for client requirements, and helping in campaign closure.
• Creating website layout/user interfaces by using standard HTML/CSS practices
• Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks
• Present and defend designs and key deliverables to peers and executive level stakeholders Establish and promote design guidelines, best practices and standards

You Have:

• Proven working experience in web designing
• Expertise in using design tools such as PhotoShop and InDesign BS in computer science or a related field
• Ability to implement creativity in work using various designing tools Demonstrable graphic design skills with a strong portfolio
• Proficiency in Photoshop, Illustrator or other visual design and wire-framing tools Proficiency in HTML, CSS and JavaScript for rapid prototyping
• Excellent visual design skills with sensitivity to user-system interaction Ability to solve problems creatively and effectively
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
• Attention to detail
• Good Analytical and Communication skills

Key Skills: Content Development, Content Marketing & Social Media Marketing.

Who Are We?                                                   

WowTables is a culinary platform offering classic table reservations and curates exclusive dining experiences for guests by associating with quality restaurants across India in Mumbai, New Delhi, Bangalore and Pune. WowTables was launched in late 2012 in Mumbai under the name ‘GourmetItUp’ by Deepa and Kunal Jain. This brainchild of theirs is the first online reservation portal in India to offer curated dining experiences. Post a successful year in Mumbai, WowTables expanded business and entered two new cities – Pune and New Delhi – in 2013 & 2014 respectively and has recently launched in Bangalore. They are now associated with more than 200 restaurants pan India and are aiming to grow even further this year. Some of the restaurant partners include Hakkasan, Yauatcha, Le Pain Quotidien, The Tasting Room among others. The experiences offered range from ongoing curated set menus, chef’s tables and off-menu set meals to masterclasses and mixology classes.

Who Are You?

A writer who would produce content, articles, and other texts. With excellent writing and communication skills that are obviously essential but so is a determined attitude and the ability to take criticism.

Position Overview: A content writer who will be working on the content of the website and app of WowTables. Along with this handling all the social media and marketing content, building content for e-magazine FineDineLove.

You will own:

• Content marketing
• Designing Content for newsletters and on website
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Moderate all user-generated content in line with the moderation policy for each community
• Create editorial calendars and syndication schedules
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
• Research and develop content and marketing strategies to help increase traffic to the portal Fine Dine Love
• Manage all communications on the portal and its social media pages for Fine Dine Love
• Manage a network of freelancers for Fine Dine Love
• Edit, proof-read and publish content on the portal for Fine Dine Love
• Write SEO friendly articles as and when required for Fine Dine Love 

You have:

• People who come with 1-3 years of work experience.
• Excellent overall writing skills and the ability to adapt style and tone of a voice to suit a range of different brands.
• Impeccable spelling and grammar.
• Strong researching and editing skills.
• Basic graphic designing skills
• Photoshop and illustrator skills are a must!.
• Good eye for design and great with multi-tasking
• A highly organized professional who is a self-starter and loves the hunt.
• Well-spoken & a good communicator, outgoing, polished & identifiable with a luxury brand like WowTables.
• Having exposure into hospitality, restaurants with experience into PR.
• Should be a Foodie.
• He should be willing to work 5 days in a week.

Key Skills: Content Development, Content Marketing & Social Media Marketing.

Who Are We?
Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are an experienced and eloquent Content Writer with a passion for creating unique content for diverse brands.

Position Overview:

This position would involve content creation, development and editing for various brands. Also, working closely with Creative & Client facing teams to implement the campaigns.

You Will Own:

• Working closely alongside the Marketing and Creative team to develop and implement effective marketing campaigns for various brands
• Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages
• Keeping up to date with advances in social media technology and the latest social media platforms.
• Act as a source of Content Marketing subject matter expertise for internal teams and clients.

You Have:

• Excellent overall writing skills and the ability to adapt style and tone of voice to suit a range of different brands
• Impeccable spelling and grammar
• Strong researching and editing skills
• Excellent verbal and written communication skills to liaise with both colleagues and clients
• Knowledge of social media platforms, and the uses of social for marketing
• Previous experience of 1-3 years working as a Copywriter in Advertising or PR agencies
• A Media, Communications and/or Marketing degree
• Should be able to share references of their work
• Should have handled multiple brands
• A strong passion for all things digital

Key Skills: Content Development, Content Marketing & Social Media Marketing.

Who Are We?
Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are an experienced and eloquent Content Writer with a passion for creating unique content for diverse brands.

Position Overview:

This position would involve content creation, development and editing for various brands. Also, working closely with Creative & Client facing teams to implement the campaigns.

You Will Own:

• Working closely alongside the Marketing and Creative team to develop and implement effective marketing campaigns for various brands
• Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages
• Keeping up to date with advances in social media technology and the latest social media platforms.
• Act as a source of Content Marketing subject matter expertise for internal teams and clients.

You Have:

• Excellent overall writing skills and the ability to adapt style and tone of voice to suit a range of different brands
• Impeccable spelling and grammar
• Strong researching and editing skills
• Excellent verbal and written communication skills to liaise with both colleagues and clients
• Knowledge of social media platforms, and the uses of social for marketing
• Previous experience of 1-3 years working as a Copywriter in Advertising or PR agencies
• A Media, Communications and/or Marketing degree
• Should be able to share references of their work
• Should have handled multiple brands
• A strong passion for all things digital

Key Skills

Strong Data Analytical Skills, ability to find patterns and build prediction models, data monetization techniques, Python/R and SQL/NOSQL, data visualization, data models Business Intelligence, problem-solving, strong communication

Who Are We?

Mobikon is a leading ‘AI-driven Consumer Engagement and Predictive Analytics SAAS’ platform to engage customers, gain insights, predict spending and buying patterns, and increase sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are responsible for providing analytical insight to business owners & key stakeholders and presenting recommendations to clients and influencing product roadmap based on insights. The ideal candidate will have great problem-solving skills, and good hands-on experience with Python/R, ETL Processes, SQL queries and databases, and should be able to generate visualizations, analytical reports, presentations etc.

Position Overview

• Build predictive models and machine-learning algorithms
• Provide analytical insight to business owners and key stakeholders
• Often being the lead owner of a report or advanced analytics projects.
• Lead the Data Science Team to come up with solutions for various business problems.
• Work with the Engineering team for Product Improvements and Changes
• Design, plan and execute project related tasks

You Will Own

• Critical thinking, specifically the ability to hear a business need and determine the best way to solve the problem using available data and analytics.
• Utilize data analytics and advanced data science techniques to identify trends, patterns, and discrepancies in data. Determine additional data needed to support insights.
• Monitor company membership counts, trends, etc. and notify appropriate party when anomalous activity occurs.
• Present information using data visualization techniques and tools
• Collaborate with engineering and leadership teams
• Present recommendations to clients and influencing future plans based on insights.
• Document procedures, processes and workflows
• Drive projects through various stages, work with internal and external teams to successfully navigate landscape.

You Have

• Strong knowledge of Python/R, SQL, advanced analytics (ML & NLP), and business intelligence.
• Experience analyzing data and sharing results in a non-analytical format, “telling the story”.
• Knowledge of BI tools like Tableau, Qlik Sense, Data Studio and Kibana
• Familiarity with Elastic DB is a bonus
• Familiarity with Google Cloud Platform & Amazon Web Services
• Familiarity with machine learning and predictive models
• Github and JIRA project experience ideal
• Some exposure to NLP (Natural Language Processing)
• Excellent verbal and written communication skills
• Ability to adapt to new development environment, changing business requirements and learning new systems

Key Skills

Strong Data Analytical Skills, ability to find patterns and build prediction models, data monetization techniques, Python/R and SQL/NOSQL, data visualization, data models Business Intelligence, problem solving, strong communication

Who Are We?

Mobikon is a leading ‘AI-driven Consumer Engagement and Predictive Analytics SAAS’ platform to engage customers, gain insights, predict spending and buying patterns, and increase sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are responsible for providing analytical insight to business owners & key stakeholders and presenting recommendations to clients and influencing product roadmap based on insights. The ideal candidate will have great problem-solving skills, and good hands-on experience with Python/R, ETL Processes, SQL queries and databases, and should be able to generate visualizations, analytical reports, presentations etc.

Position Overview:

• Build predictive models and machine-learning algorithms
• Provide analytical insight to business owners and key stakeholders
• Often being the lead owner of a report or advanced analytics projects.
• Lead the Data Science Team to come up with solutions for various business problems.
• Work with the Engineering team for Product Improvements and Changes
• Design, plan and execute project related tasks

You Will Own:

• Critical thinking, specifically the ability to hear a business need and determine the best way to solve the problem using available data and analytics.
• Utilize data analytics and advanced data science techniques to identify trends, patterns, and discrepancies in data. Determine additional data needed to support insights.
• Monitor company membership counts, trends, etc. and notify appropriate party when anomalous activity occurs.
• Present information using data visualization techniques and tools
• Collaborate with engineering and leadership teams
• Present recommendations to clients and influencing future plans based on insights.
• Document procedures, processes and workflows
• Drive projects through various stages, work with internal and external teams to successfully navigate landscape.

You Have:

• Strong knowledge of Python/R, SQL, advanced analytics (ML & NLP), and business intelligence.
• Experience analyzing data and sharing results in a non-analytical format, “telling the story”.
• Knowledge of BI tools like Tableau, Qlik Sense, Data Studio and Kibana
• Familiarity with Elastic DB is a bonus
• Familiarity with Google Cloud Platform & Amazon Web Services
• Familiarity with machine learning and predictive models
• Github and JIRA project experience ideal
• Some exposure to NLP (Natural Language Processing)
• Excellent verbal and written communication skills
• Ability to adapt to new development environment, changing business requirements and learning new systems

Key Skills: Troubleshooting, Analytical, Ticketing system, Interpersonal and Communication Skills, Documentation.

Who Are We?
Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

Handling the support function by resolving issues and queries, identifying loopholes and ensuring queries are resolved within set SLAs.

Position Overview:

• Good understanding of Technical Support function.
• Ability to drive Organization Goals & KPIs (C-SAT, SLA, FCR/FRT, Quality) with exceptional, problem-solving skills and product & functional/domain knowledge
• Ensure 100% Adherence for First Response and Issue Resolution via constant monitoring (manual or automated) of the ITSM ticketing tool and associated investigation and customer communication
• Good understanding on Incident Management best practices.
• Adhere to Incident Management SLAs
• Be at the front end of customer escalations.
• Liaising with Internal functions including Product Management, Engineering, Implementation & Account Management teams.
• Ensure process adherence and contribute to process improvements.
• Be the Advocate for Customer end-user facing the issue and ensure the best possible support and resolution is provided to the customer
• Understand the need and importance of having customer at the core of everything we do.
• Be customer centric and promote that culture within the team.
• Constant upkeep of knowledge and proficiency for self, in all Mobikon Products and associated functionalities, known bugs and work-arounds as well as soft-skills

You Will Own:

• Handling the support function by resolving issues and queries, identifying loopholes and ensuring queries are resolved within set SLAs.
• Understanding the “do’s” and “don’ts” of the product(in terms of enhancements/customizations) and accordingly attend to customer requests.
• Acting as an interface between the Account Managers and the Technical Team to evaluate customer needs. If required, talking to customer directly.
• Domestic travel to Mobikon offices for periodic trainings (if needed).
• Monitoring Customer health & Usage of various products.

You Have:

• Between 2 – 3 years of work experience in a Technical Support organization
• Experience in managing voice, email and chat-based Technical Support.
• Excellent communication skills both written and verbal (Mandatory)
• Handling overseas customers
• Should have worked in shifts.
• Experience in established ITSM tools (Freshdesk, JIRA, Zendesk etc.)
• Report generation & analysis of data
• Organized, process and documentation – oriented approach
• Experience with exposure to ITIL methodology is an added advantage.
• Position demands a lead – by – example approach with high degree of personal integrity and ethics.
• Sound knowledge of technologies like iOS, Android, SQL queries and basic Networking is an added advantage.

Key Skills

Strong programming (SQL and Scripting), problem solving, strong communication, customer oriented, conflict resolution

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviors, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are responsible for providing technical support to internal and external customers to resolve technical incidences. The ideal candidate will have great problem-solving skills, and good hands-on experience with SQL queries and databases, to be able to generate reports, import/export data etc. Ability to write small applications to automate tasks using any programming/scripting language is a key to the success of this position.

Position Overview:

• Level 1 troubleshooting customer issues for mobile products on Android & iOS OS.
• Watching over the support tickets in the queue
• Writing SQL queries and tools for Microsoft SQL database & other databases to generate customized reports
• Writing batch files/scripts to automate routine tasks
• General troubleshooting issues with mobile and web applications

You Will Own:

• Build and execute strong process around customer support team
• Bring efficiency in support team tasks and turn-around times
• Automate routine tasks for the team
• Level 1, Level 2 support by troubleshooting issues received on Freshdesk

You Have:

• Experience between 2-4 years as a Technical Support Analyst/Engineer/Developer
• Degree in computer science or equivalent.
• Strong knowledge of SQL and other databases
• Scripting Skills/Languages (Bash, Perl, Python etc.)
• Good interpersonal and strong communication skills
• HTML/CSS/JS experience is a HUGE advantage
• Web/Mobile Development, Microsoft VBA exposure is added bonus

Experience: 3 – 5 years

Location: Pune

Key Skills

Test Automation, Programming, Problem solving, excellent communication, self-driven, willing to take initiatives

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Role

• Drive the test automation, continuous integration and continuous deployment effort
• Research, learn and use your test automation experience to reduce manual testing & increase automated test coverage
• You’ll have the freedom to make key decisions in charting out the test automation approach, tools, plan for the entire product suite
• You’ll be involved in the entire product lifecycle from conception to prototyping to development, QA and launch

Responsibilities

• Create, execute and maintain automated test cases for functional, performance, API & security testing
• Continually update and maintain the test automation suite (framework, test cases, assets, reports)
• Execute test scripts & develops test reports that can accurately confirm test coverage
• Minimize manual testing by identifying high ROI test cases and help in automating them
• Maintain the continuous integration & continuous deployment system
• Make recommendations to improve product reliability, code coverage, performance, and quality assurance best practices/processes

Qualifications

• Degree in computer science or equivalent
• 3+ years of test automation experience on web and mobile applications
• Scripting Skills/Languages (Bash, Perl etc.)
• Experience with QA Automation tools/frameworks like Cucumber, Selenium, TestNG, JMeter, Appium etc.
• Jenkins/Bamboo or similar CI/Build systems
• Basic SQL and/or Database skills
• Excellent analytical problem-solving skills and strong leadership aptitude
• Good interpersonal and strong communication skills

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviors, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and Business Intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 7 countries and has powered more than 5 million in-store reviews.

Who are you?

You will join the core product team to design and develop Mobikon’s products that are changing how restaurants run their business. As part of a small team, you’ll be involved in the entire product lifecycle from conception to prototyping to development to launch. You will be part of building a platform for interacting with third party partners by defining APIs, managing other toolkits. You’ll have the freedom to make key product decisions and be given significant product ownership. We believe in Agile, short release cycles and quick iterations. Like all good startups, we work hard and move fast in an organized chaos; but you’ll have fun and have a big influence on the success of the company.

We are solving hard problems and you will often face exciting, even daunting, challenges. There’s A LOT of room for cool innovation in our space and we love to work with people who are brimming with ideas and not shy about sharing them. We look for people who are driven by a passion to build awesome products that delight our users.

You Will Own:

• Write clean and maintainable backend code in Go and Scala.
• Develop automated unit and functional tests.
• Help design and architect scalable, reliable and secure web services.
• Work with third-party partners to design and develop outbound/inbound integrations.
• Research and develop new approaches to problems.
• Take start-to-finish technical ownership of features and/or applications from inception to delivery.
• Be a positive role model and mentor for junior developers in all areas of code quality.
• Do what it takes to get things done (pick up new technologies; work with front-end technologies as and when required).

You Will Have:

• Degree in computer science or equivalent.
• A solid foundation in computer science, with strong competencies in data structures, algorithms, analysis, and software design and excellent problem-solving skills.
• 3+ years experience of building web applications with any high-level language.
• Experience designing RESTful APIs.
• Skilled in a variety of Data Stores, Database Design, Data Modelling and SQL queries.
• Experience working with services on AWS and GCP is a plus.
• Passion for code quality and automation is a big plus.
• Have strong troubleshooting skills and attention to detail.
• Strong written and oral communication skills, ability to multitask, establish priorities and meet tight deadlines.
• Fast learner; independent and self-teaching.
• Team player – ability to work cooperatively with the other engineers.

Key Skills

User Experience Design, User Interface Design, Wireframing, Prototyping, Visual Design, PhotoShop, Illustrator, Communication Skills and Collaboration.

Who Are We?
Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviors, and Increase Sales for the F&B industry. The cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing a true closed loop, customer life-cycle marketing, off-line to online targeting and Business Intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in 9 countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

​Who Are You?
You are a creative, thoughtful and customer-obsessed senior user experience designer to help us define the future of F&B industry.
Your primary focus will be to create elegant and customer-focused designs that provide a superior experience working in close collaboration with business, product and technology, keeping in mind an international audience.

​You Will Own :

• Design a superior customer experience.
• Define and achieve holistic product objectives.
• Collaborate with cross-functional teams like product managers, developers, and designers.
• Develop and provide thought leadership in the retail user experience across devices.
• Leverage available insights like market analysis, customer feedback, site metrics, and usability findings.
• Advocate for the customer and user-centered design in a corporate environment.
• Develop conceptual diagrams, wireframes, detailed visual mockups and prototypes.
• Communicate high-level design strategies and detailed interaction behaviors.
• Develop and maintain effective specifications and design patterns.
• Provide mentorship for designers and interns.
• Critical thinking, specifically the ability to hear a business need and determine the best way to solve the problem using design.
• Rapidly iterate through feature additions and updates, considering various use cases and user flows across different platforms
• Collaborate with engineering and leadership teams.
• Design a cohesive UI architecture, interface, and interaction flow on the web, mobile, and more
• Drive projects through various stages, work with internal and external teams to successfully navigate the landscape.
• Work closely with a cross-functional team that includes product managers, customers and development teams to create simple, easy to use interfaces
• Brainstorm, research, wireframe, design and refine user experiences all within specified product requirements and deadlines

You Have :

• 3+ years of hands-on experience with Web and Mobile – UI/UX experience.
• Sound knowledge of customer-centered design.
• Track record of delivering slick, intuitive designs
• Proficiency in Adobe Photoshop / Illustrator / any other tool that helps you churn out great design!

Key Skills: Photoshop, IIlustrator, Indesign, Creative services, layout skills, Dreamweaver

Who Are We?
Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.
Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

The ideal Graphic Designer will be able to hit the ground running as soon as we bring on a new client or project. Should have an intimate understanding of how marketing campaigns work, especially in the F&B sector, to support our clients.

Position Overview:

The Graphic designer with up-to-date knowledge to interpret our clients needs and to design solutions with high visual impact. The designer will be working on a variety of products, including websites, corporate communications, Social media pages, corporate identity etc.

You Will Own:

• Creating Engaging Social Media Content for Restaurants – Creating catchy & original graphics that will boost social media user engagement
• Designing Creative Posts, Standees, Tent Cards – Designing innovative creative posts, standees and tent cards with clean, sophisticated designs
• Brain storming ideas to improve existing templates and creating new ones.
• Understanding the needs of the clients and delivering proper results in the given deadline.

1. Prepare rough drafts and present your ideas
2. Amend final designs to clients comments and gain full approval
3. Work as part of a team with copywriters, designers, executives etc.

You Have:

• Graphic Designers in Ad/ Pr/ marketing agencies with 1-3 years of experience having made creative designs (Print/ TV/ Online/ Digital media).
• Experience in working with a wide range of media and using graphic design software
• Skilled at social media advertising & up to date with current trends.
• Demonstrable graphic design skills with a strong portfolio
• Up to date with industry leading software and technologies (In Design, Illustrator, Dreamweaver, Photoshop etc)
• Layout Skills, Creative Services, Customer Focus, Creativity, Flexibility, Attention to Detail, Deadline-Oriented, Desktop Publishing Tools, Acute Vision, Handles Rejection
• Professionalism regarding time, costs and deadlines
• Good command over the English language and well versed with creating captions / copies on creative.

Key Skills

Client Servicing, Social Media, Customer Engagement, Upselling, Campaign Management, Problem Solving / Analytical Skills

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?
You are a client servicing professional with experience into Customer Engagement, Customer Retention, Upselling & Social Media Campaigns.

Position Overview:

Our Customer Success team advises and guides existing and new customers, ensuring they launch Mobikon’s Platform successfully, adopt it widely and are continually driving business value from Mobikon’s Platform.  A major area of responsibility for CSM’s is helping customers drive usage, upsell new modules, create targeted campaigns on Social Media and work closely with management to maximizes adoption, ROI and Operational benefits.

You Will Own:

• Empathize with every aspect of the customer experience, putting customer’s needs first.
• Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.
• Conduct usage & adoption reviews and proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for Mobikon that drive adoption and that align to customers business needs and marketing goals.
• Proactively spot and correct any issues that could affect customer satisfaction or retention
• Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Develop Customer Success assets and methods, and work with product marketing to create new or refine existing onboarding materials.
• Accountable for up sell and increase the revenue per customer along with the account manager for the customers
• Understanding of Social Media / CRM, campaigns and marketing to effectively create customer driven, targeted campaigns on Social Media and other online platforms to ensure the highest quality output for customers.
• Project Management / Campaign Management tool experience.
• Help drive customer references and case studies & produce reports and presentations to explain insights and results to marketing professionals.

You Have:

• 5-7 yrs of experience; at least 4+ years relevant work experience in Customer Success/Client Servicing/Account Management. SaaS experience a benefit.
• Bachelor’s Degree.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Excellent personal presentation and communication skills & strong client servicing skills.
• Strong analytical, technical and mathematical abilities.
• Experience of dealing with customer and or transactional data sets in the  F&B/Retail Market.
• Ability for ideating and creating targeted buckets and modifying the questionnaire to create additional data buckets.
• Prioritizes workload and meets deadlines for a variety of marketing “deliverables”.

Experience: 1 – 2 years

Location: Mumbai

Position: 1

Key Skills: Microsoft Office, Excel, Campaign Management, Problem Solving / Analytical Skills.

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviours, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

You are a graduate with excellent Excel Skills.

Position Overview:

This is a desk+field profile.

You will join the Customer Success team and your primary responsibility will be to generate, maintain, consolidate and track various Daily/ Weekly/ Monthly reports and sharing them with the clients, executing marketing campaigns for major restaurants and hospitality brands using Mobikon’s Restaurant CRM platform. You’ll have to constantly innovate by using automation to reduce manual work, increase efficiency, introduce & improve processes to ensure all campaigns are successfully executed on time. You’ll own the CRM execution & Reports from customer communication all the way to delivery and reporting. You’ll have a major say in suggesting new features/improvements to the product platform.

We believe in quick turnaround times, customer satisfaction and best in class support. Like all good startups, we work hard and move fast in an organized chaos; but you’ll have fun and have a big influence on the success of the company. We are solving hard problems and you will often face exciting, even daunting, challenges with our big and growing customer base. There’s A LOT of room for growth and progress in our space and we love to work with people who are brimming with ideas and not shy about sharing them. We look for people who are driven by a passion to deliver quality on time that delight our customers.

You Will Own:

• Generating, maintaining, consolidating and tracking various Daily/ Weekly/ Monthly Reports and sharing with the client.
• Proactively interact with multiple internal/external stakeholders on a daily, weekly and monthly basis for preparation of performance reports
• Analyze data and reports from various sources and provide actionable insights and suggestions
• Prepare Ad hoc reports based on the requirements from the stakeholders / Internal team
• Identify the opportunities of automating the reports, snapshots and dashboards using advanced formulae, and other techniques
• Ensure on-time and accurate delivery of reports, analysis and service requests
• Continually monitor trends, performance & assist managers in making process improvements
• Email and SMS Campaign execution
• Maintain an execution calendar to never miss upon any request
• Provide on-demand reports on specific requests
• Track multiple projects/tasks simultaneously
• Ability to provide support during odd hours, weekends, working from home on need basis
• Conduct Deployment & Training to the staff of restaurant by installing Mobikon’s Apps.
• Visit the clients, interact with staff and monitor the usage of Mobikon’s product
• Provide support to the clients over call/email/personal visit in case of any issues

You Have:

• Degree in computer science or equivalent
• 1+ years of experience
• Good knowledge of Microsoft excel
• Excellent analytical problem-solving skills and strong leadership aptitude
• Good interpersonal and strong communication skills
• Well versed with Advanced Excel (Knowledge of – VLookup, Pivot Tables, Concatenate, Macros, Charts, Advance Excel Formulas – COUNTIF, AND, IF, ROUNDUP, SUBTOTAL, AVERAGES, Mail Merge Etc is a must)
• Hands on experience with PowerPoint presentation

Jr. Software QA Engineer (Manual)

Experience: 0 – 1 year   

Location: Pune

Key Skills

SDLC, Testing tools & Techniques, Rational Analysis & Thinking, Communication-Written & Oral.

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviors, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

As part of a tech-driven team, you’ll be involved in the entire product lifecycle from conception to prototyping to development, QA and launch.

As part of a QA team, you’ll have to constantly innovate to reduce manual testing, increase test coverage and improve QA processes, all the while delivering on high-quality releases. You’ll have the freedom to make key product decisions and be given significant product ownership.

Role & Responsibilities

• Understand product workflows and identifying use cases.
• Maintain a document repository of new feature sets in the product.
• Creating effective test plans, test cases and execute them.
• Minimize manual testing by identifying high ROI test cases and help in automating them.
• Make recommendations to improve product reliability, code coverage, performance, and quality assurance best practices/processes.
• Track multiple projects/tasks simultaneously.
• Defect tracking and management, Test Management and STLC activities.

Qualifications

• Engineering degree in computer science or equivalent
• 0-1 years of manual testing (automation experience would be an added advantage)
• Strong SQL/database knowledge
• Excellent analytical problem-solving skills and breakthrough attitude
• Good interpersonal and strong communication skills

Jr. Software QA Engineer (Manual)

Experience: 0 – 1 year   

Location: Pune

Key Skills

SDLC, Testing tools & Techniques, Rational Analysis & Thinking, Communication-Written & Oral.

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviors, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in nine countries use Mobikon’s solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

As part of a tech-driven team, you’ll be involved in the entire product lifecycle from conception to prototyping to development, QA and launch.

As part of a QA team, you’ll have to constantly innovate to reduce manual testing, increase test coverage and improve QA processes, all the while delivering on high-quality releases. You’ll have the freedom to make key product decisions and be given significant product ownership.

Role & Responsibilities

• Understand product workflows and identifying use cases.
• Maintain a document repository of new feature sets in the product.
• Creating effective test plans, test cases and execute them.
• Minimize manual testing by identifying high ROI test cases and help in automating them.
• Make recommendations to improve product reliability, code coverage, performance, and quality assurance best practices/processes.
• Track multiple projects/tasks simultaneously.
• Defect tracking and management, Test Management and STLC activities.

Qualifications

• Engineering degree in computer science or equivalent
• 0-1 years of manual testing (automation experience would be an added advantage)
• Strong SQL/database knowledge
• Excellent analytical problem-solving skills and breakthrough attitude
• Good interpersonal and strong communication skills