8 Bar wanted to ensure they not only rewarded and engaged their best customers but that they retained them and kept them coming back. They needed a seamless way to know when their customers lapsed or were starting to stray from their normal visit rate. However, 8 Bar didn’t have an army of marketers to sift through data and manually create emails for every customer that might be about to churn.
After 8 Bar deployed Mobikon, they have now captured 70.8K unique customer data which enables them to engage their best customers in targeted, meaningful, and personalized ways. Mobikon enables you to look for deviations to visit behaviour using sophisticated AI tools. When Mobikon detects a lapse in frequency, it automatically reaches out to the lapsed customer with a special offer to win him or her back.
They are now able to not only reward and engage with their best customers, but also retain them and keep them coming back, all automatically.
8 Bar started using Mobikon when they had 2 outlets.
In over 3 years, the company has grown to 8 outlets and multiple brands across 2 countries.
Sign up for our latest content.
Join our community of passionate restaurateurs